Legal Policies

2.1 Eligibility for Refunds

2.2 Refund Calculation Method

Refunds are calculated on a proportional basis according to token usage:

Formula: Refund Amount = Purchase Price x (Unused Tokens / Total Purchased Tokens)

2.3 Non-Refundable Circumstances

Refunds will not be provided in the following situations:

• Requests made after the applicable refund period (3 hours for daily packages, 7 days for monthly packages)
• Violation of our Terms of Service or acceptable use policies
• Abuse of the refund policy, including multiple refund requests showing a pattern of misuse
• Services already fully consumed (100% token usage)

2.4 How to Request a Refund

To request a refund, please contact our customer support team:

• Email: [email protected]
• Required Information:
  • Your account email address
  • Order number or transaction ID
  • Reason for refund request
  • Date of purchase

2.5 Refund Processing

• All refund requests will be reviewed within 1-3 business days
• Approved refunds will be processed to the original payment method used for the purchase
• Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider's processing time

2.6 Payment Provider Fees

Please note that payment processing fees charged by third-party payment providers are non-refundable and may be deducted from your refund amount in accordance with the payment provider's policies.

2.7 Contact Us

If you have any questions about our Refund Policy, please contact us at [email protected].

3.1 Digital Product - No Physical Shipping

ISLET RESONANCE COMPUTATIONAL RESEARCH INTELLIGENT ALGORITHM PLATFORM ENGINEERING TECHNOLOGY LIMITED provides exclusively digital Software-as-a-Service (SaaS) products. All our AI coding tools are delivered electronically through our online platform at https://0011.ai.

Important Notice: We do not ship any physical products. There are no shipping fees, shipping times, or physical delivery addresses required for our services.

3.2 Service Delivery Method

Instant Digital Delivery:

• All services are delivered digitally and instantaneously
• Upon successful payment verification, your account will be immediately activated with the purchased package
• Access credentials and service activation are provided through your registered email address
• You can access your AI coding tools immediately through your account dashboard at https://0011.ai

3.3 Access to Services

How to Access Your Purchase:

1. Log in to your account at https://0011.ai using your registered email and password
2. Navigate to your account dashboard
3. Your purchased tokens and services will be immediately available for use
4. Begin using the AI coding tools according to your selected package

3.4 Delivery Confirmation

You will receive an email confirmation at your registered email address once your purchase is complete.

This email will include:

• Order confirmation number
• Package details (daily or monthly)
• Token allocation
• Access instructions

3.5 Technical Requirements

To access our services, you will need:

• A stable internet connection
• A modern web browser (Chrome, Firefox, Safari, or Edge recommended)
• A registered account on https://0011.ai

3.6 Delivery Issues

If you experience any issues accessing your purchased services:

• Verify that you are logged into the correct account
• Check your spam/junk folder for the confirmation email
• Clear your browser cache and cookies
• Contact our support team at [email protected] for immediate assistance

3.7 International Availability

Our digital services are available worldwide, subject to:

• Internet connectivity in your region
• Compliance with local laws and regulations
• No geographic shipping restrictions apply as all services are cloud-based

3.8 No Shipping Charges

Since we provide only digital services:

• There are no shipping fees
• There are no handling charges
• There are no customs duties or import taxes related to physical delivery
• The price you see at checkout is the final price you pay

Governing Law and Jurisdiction

These policies and any disputes arising from or relating to our services shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. Any legal action or proceeding arising out of or relating to these policies shall be brought exclusively in the courts of Hong Kong, and all parties hereby consent to the jurisdiction of such courts.

Changes to These Policies

ISLET RESONANCE COMPUTATIONAL RESEARCH INTELLIGENT ALGORITHM PLATFORM ENGINEERING TECHNOLOGY LIMITED reserves the right to modify or update these policies at any time. Any changes will be effective immediately upon posting on our website at https://0011.ai. Your continued use of our services after any such changes constitutes your acceptance of the new policies.

Contact Information

For any questions, concerns, or requests regarding these policies, please contact us:

• Company: ISLET RESONANCE COMPUTATIONAL RESEARCH INTELLIGENT ALGORITHM PLATFORM ENGINEERING TECHNOLOGY LIMITED
• Address: Unit B53, 2/F, Kwai Shing Industrial Building Phase 1, 36-40 Tai Lin Pai Road, Kwai Chung, N.T. Hong Kong
• Email: [email protected]
• Website: https://0011.ai